We offers 2 convenient delivery methods:
1. Courier – we deliver via PARGO OR PAXI or POSTNET. Delivery to a Pargo Point begins at R60 a package. You will receive your tracking number after the order has been processed and shipped.
1. Collect – you can choose to collect from Healthy Coils Office by arrangement in Cape Town Parklands, please communicate with us prior to coming via email or phone, since we do not keep stock in the office in order to make necessary arrangements and always have your order number at hand to identify your order. This option carries no charges.
2. Collection hours: anytime during working hours Monday to Friday 9:00 – 17:00 and Saturday 11:00 – 14:00 (Sorry Sunday we are closed).
3. Please make sure you are entering a valid delivery address when you are placing your order. If you have made a mistake or want to change address please inform us immediately via email with your order number, before the order is processed. Once the order is processed and shipped we cannot make any changes.
4. Shipping days are Monday to Friday only. Orders that come in Friday after 12:30, Saturdays and Sundays will be processed only from Monday. In a case of emergency, please contact us.
- We are on our toes to give you the very best service possible. The order will only be processed after receiving full payment. As a guide line please allow 1-2 business days excluding weekends for processing time before your goodies ship, and for your order to work its way through our customer queue.
- All orders are processed as per the order form therefore we advise that you double check your order to ensure it is all that you need before sending it through. If by any chance you have made a mistake or want to make any changes, please contact us immediately before the order is processed, we will gladly make the amendments.
- Please note that during sales & promotions, processing times may increase as order influx increases at those times. As a guideline allow up to 5 business days during this time. However, we strive to send orders out as quickly as possible and we will notify you of any major delays. Order status inquiries are most welcome
· Business days are:
Monday thru Friday: 9:00 – 17:00, Saturday: 10:00 – 14:00, Sunday – closed. Holidays falling within weekdays and Saturday are treated as Saturdays. Holidays falling on Sundays, are treated as Sunday (closed). Good Friday closed. Festive season, closed from 22 December until 05 January 2025. You can still place orders but expect delays. contact us to discuss.
· Payment Methods
We accept credit card payment or debit VIA PAYFAST or direct Electronic transfer. We encourage all our clients to pay via PAYFAST.
Local clients can also do a direct deposit at the bank or own eft (note use your order number as a reference, email proof of payment quoting order number and your full names to sales@healthycoils.co.za. Please note products will be shipped when full payment has been received, allow time for the payment to reflect on our account, usually 24 to 48 hours. Please note EFT is only for domestic customers, we do not accept cash on collection rather do a bank deposit OR Cash send. If you choose EFT, we will email you the invoice with banking details.
Important: Please note we do not keep stock in the office only at the warehouse