1. Which currency do you use?
Payment is in South African Rands only.
2. I want to pay via eft outside Healthy Coils website what payment option do I choose? (applicable to domestic clients only)
EFT with an email of the proof of payment. See details under Delivery Information and Payment Methods.
3. What do I do if I receive goods damaged or broken in transit?
If you do not receive your order in mint condition or if anything is broken or damaged please let us know immediately so that we can rectify the situation. Please take a clear high definition picture of the damaged item showing the entire item including the damage and send it to us immediately you receive the goods. DO NOT USE THE PRODUCT. We shall liaise with you on how to rectify the situation. As a way of guide but not limited to this action, Healthy Coils make arrangements for you to return the product. If the product is used we will not refund. If the product had not been used, we shall arrange a replacement or a refund. Note speed of replacement is dependent on the availability of stock, if the product is out of stock you have a choice to refund, exchange or wait for Healthy Coils to get the stock. For overseas products, we will liaise with you of the possible waiting period.
4. Can I exchange or do a cancellation at any time?
You can cancel or do an exchange on your order before it is processed by sending an email to sales@healthycoils.co.za. We apologies in advance, we do not exchange or do a cancellation once the order is processed and shipped. If you are unsure on what to purchase please contact us we will gladly assist you. In a case of exchange, note the order can only be dispatched once full payment is received. Changes on the same order twice will be charged administration fee (5% of the total order), avoid unnecessary fees. Our goal is to give you the very best service as possible and let you have your order as soon as possible.
5. Do you refund back to my bank account?
Once the refund is processed, a refund is paid on the same bank account used.
6. What happens if an item I need is out of stock?
Some products allows for a backorder, you can go ahead and place a backorder we will be in touch to keep you updated. Overall, send us an email, we will liaise with you as to when the item will be available. Be assured that we will do our very best to get the products you desire to you as soon as possible and that you will always be in the loop with how your order is progressing.
7. Are your products locally made?
Yes, the majority of our products are locally made.
8. Do you deliver overseas?
Not at the moment, we are working on it.
9. Do you offer samples?
We apologise, we do not have free samples of our products at this stage. However for some product lines we have trial/trial sizes on sale, please feel free to purchase when available.
10. What are the ingredients in your product?
We specialise in organic as much as possible, natural base products. Ingredients are listed under each item for your convenience. Also check product description and the brand ingredient attribute. If you are unsure please contact us, we will gladly help you. We will indicate when its organic. some products are pure with no use of ay pesticides, however they are not certified, hence we can not claim the organic status
11. Where can I find the status of my order?
You can find the status of your order by logging into your account and going to My Account and checking your status. Once the order is dispatched you will be given a tracking no, which you can use to track on the courier website. Also, any orders that are completed there is always an email sent to your email address. If you don’t receive them in your inbox they might be stored into your spam folder. If you are using gmail, check your promotion folder. Please check there or change your settings to receive communication from us, we love to pamper you.
12. If I’m Caucasian, Mixed race, Asian can I still use these products?
Yes. the products featured on this site accommodate all hair types since products are made from natural ingredients. However there are certain products that are best for 4c type of hair, in such as case we have indicated, if in doubt contact us we will assist you.
13. I am a male can I still use this products?
Yes, you can, the products are made from natural ingredients are suitable for the rest of the family.
14. Are the products safe for colour treated hair?
Contact us to guide you.
15. What are the benefits of using products with MSM sulfur & risks?
The benefits of the MSM powder in the oil is to boost hair growth. The risk is in people who are allergic to sulfur. This is why we ask everyone even those that don’t use our products to perform a patch test prior to full use on the back of your hand. As cautionary: If you have a perm or use any type of chemical treatment we ask that you stop using the sulfur based products to the chemical treatment 7 days prior and 7 days after with at least a co-wash prior.
16. Products with MSM?
Dinda Therapy Scalp Stimulating Oil with MSM (sulfur) can be applied daily or every other day for best results. Part your hair into sections and apply, use it sparingly as little goes a long way. Massage thoroughly throughout your scalp and hair making sure your entire scalp is covered for optimum benefit. Style as normal. If you have Caucasian, Asian type of hair since your scalp do produce oil, but desire to get the benefits of the oil. You can apply the oil to your hair in the evenings and wash if off in the morning.
17. Can I style my hair in any way that I want including flat ironing if I use the Healthy Coils products?
Yes you can. It doesn’t matter how you choose to style your hair. However you need a heat protector should you wish to flat iron the hair or blow dry your hair.
18. I permed my hair can I still use the products for straight/curly/wavy/kinky?
Yes.
19. When can I expect my package to arrive and what carrier do you use?
Depending on where you live we use variety of carriers, we always do our best that you get the cheapest courier.
20. Do you ship to P.O. Boxes?
Select the post office nearest to you as a pick up point, or Postnet. We do not send to P.O Boxes.
21. How to I store or take care of my products?
The products are made from natural ingredients, all are best kept in a cool to room temperature away from direct sunlight and water.
22. Do you accept Money Orders or Money gram?
Sorry we do not accept money orders or money gram.
23. Do you accept cheques?
Sorry we do not accept cheques.
Important
Use products only as directed. We are not responsible for how you use our products once they leave our place of business. Every effort is made to use ingredients that are safe and natural. In general the products are safe for most people. Do not use products that contain ingredients you are allergic to or may be allergic to. If redness, rash, or irritation occurs discontinue use of product. We do not offer refunds please choose carefully, if unsure please talk to us we will help you.